Preguntas
Orden de Compra
¿Puedo cancelar mi pedido?
¿Puedo cancelar mi pedido?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
¿Qué pasa si necesito hablar con un operador?
¿Qué pasa si necesito hablar con un operador?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Envíos
¿A qué comunas hacen envíos?
¿A qué comunas hacen envíos?
We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.
¿Cuánto se demora en llegar mi pedido?
¿Cuánto se demora en llegar mi pedido?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Cambios y devoluciones
¿Cómo puedo devolver un producto?
¿Cómo puedo devolver un producto?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
¿Cuánto se demoran en hacer el reembolso?
¿Cuánto se demoran en hacer el reembolso?
Refunds are processed within 7 days from when we receive the item(s).